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REFUND POLICY
RETURNS & EXCHANGES
If you’re having second thoughts about your athleisure wear and looking to make a return or exchange, don’t sweat it. Returns can be made within 15 days of receiving the item. Once we receive and process your item, your funds will be credited back to your original method of payment. Once processed, you can expect to see this reflected on your statement within 5-15 business days.
THE FINE PRINT
Product must be unworn and unwashed, and accompanied by a return slip. Items that have been washed or worn can't be returned or exchanged. If an item is returned to us damaged, worn, washed, or in unsuitable condition, we won't be able to provide a refund. Sale items cannot be refunded or exchanged. Refunds will only be applied to the original form of card payment, to a First gift card, or in accordance with applicable local laws. Customers are responsible for the cost of return shipping which will be deducted from the total refund.
TERMS & CONDITIONS
All returns are handled on a case-by-case basis and ultimately at First’s discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our guests. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. If we choose to provide a refund beyond 15 days or in the event there’s no proof of purchase, refunds will be applied to a First gift card or in accordance with applicable local laws. In some circumstances, we may request that additional information be provided, including personal information, for verification purposes. First’s practices relating to collection, use, and sharing of such personal information are further detailed in our Privacy Policy.
Please see First’s full terms and conditions for additional details.
Be sure to email us at first@firstathleisure.com if any questions come up. We’re here to help!